Overview
In modern Banking business, the branch remains a key channel for delivering front office services to its customers. The teller in the branch plays key role in delivering this service and the infrastructure for the teller is of paramount importance for ensuring the high quality of service. Tiresias Universal Teller System (TUTS) is equipped with state-of-the-art technology to carry out all transactions from a single window within agreed time frames and high levels of accuracy.
TUTS functions as a catalyst for front office banking transformation, and will enable your bank to provide innovative, highly focused services to each and every individual customer. It is capable to transform the Teller function in branches from being transaction-oriented to customer-centric, so that Tellers will be able to provide one-to-one personalised services to the bank’s clientele, along with the normal Branch Teller services.
Designed with focus, engineered carefully and streamlined to the max, TUTS take the Teller operations beyond the core activities of the Teller by automating the sub activities that the traditional Teller systems leave outside the circle of automation.
Not only 100% automation, but also redeployment of strong controls yet with flexibility; reengineered to support continuous operations that’s well interconnected to quicken the service resulting in significant reduction in waiting time, service turnaround time and accordingly cost of transaction.
Features and Capabilities
Dashboard-based Operations
Customisable profile-based driving seats (Home page) where real time available information on the daily operations compared to historical trends is next to the action buttons with multiple alternate keys to access the service.
Multi-Till, One Teller
To maintain full flexibility, unique Teller can operate on multiple Tills in different branches and the strong audit logs and a setof system controls guarantee safe operations.
Multi-Level Controlled Setup
Detailed customisation at each operational profile. Branches are not the same in terms of allowed and not allowed processes and the same is applicable to Tellers, Head Tellers and Vaults. Customisation possible at the level of cash currencies and lower to certain denomination at currency level.
Track Cash Shipments
Keep the movement of cash in transit under your radar as it moves from source to destination.
Teller Devices Easily Connected
Turn Teller devices online and automate their tasks. Counting Machines will auto fill cash transactions with denomination and notes serial numbers. No more offline data.
Manage Bank Cheques Stock
Discontinue the usage of blank cheques stationery manual registers. Log stock details to the system and get all controls automated.
Expanding Cash Processing Versions
Cash deposit total amount splits into many accounts in the same process version. Yet, each is an independent Cash deposit transaction, and all linked to a master operation unique reference. Cash withdrawal is not an exception and the system will give the option between immediate account coverage or another cash withdrawal transaction at the same hit in the same place.
Analytics and Performance Management
From within the system, customise various metrics dashboards leveraging the increasing online data due to the high level of automation of each single event. Be on top of the operations performance in the abstract values of the Key Performance Indicators and their comparison to related historical trends and build data predictions to be even ahead.
