3TP Online Chat (3TPOC)

3TPOC is a seamlessly integrated inter-system chatting module to increase collaboration internally between the organization’s various business users, their supervisors and externally between them and the organization’s clients.

The chatting module works at the system level and at process level based on pre-defined users’ rights individually and part of groups simulating the organization’s several functions and departments.

Business users engaged in executing any of the system processes can seek their peers’ and or supervisors’ assistance and can communicate with them for pre-validation advises to avoid rework resulting from defected process rejections. The same is also possible between clients and their designated relationship managers while lodging their various requests on the organization’s customers’ online portal.

The chatting module enables users and clients to seamlessly share their screens with designated stakeholders and the full event with the details of the conversation will be archived in the process audit log and be part of it for any possible future reviews.